Guarantee & Disclaimer
Studio Guarantee
All our products are handmade, and though each batch may appear slightly different, you are guaranteed to receive products made with quality ingredients and zero preservatives. Our goal is to give you a good experience — in the unlikely event that you are unhappy, please let us know! We will do our best to help you and correct any issues you may encounter along the way.
Food Allergy Disclaimer
Harina Studio® is not an allergy-free bakery! Ingredients and allergens are listed on our menu, and steps are taken to prevent cross-contamination. If you have a severe allergy, please note that your order may come into contact with other allergens not listed, or that there may be trace amounts of these allergens in the ingredients used.
Harina Studio® will not assume any liability for any adverse reactions you may have to food consumed or other items you may come into contact with while eating any of the Studio's products.
Ordering
While we primarily accept preorders for all our products, we also offer same-day ordering on our bake days based on product availability.
Checkout
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Promo codes can only be applied at checkout.
Payments
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Preorders must be paid in full within 24 hours of order placement. For same-day orders, payment is required as soon as the order is placed.
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Customers may choose to pay via PayPal, Xendit, HitPay, or bank transfer to BPI, BDO, and GCash.
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Orders are confirmed once payment has been verified.
Order Modifications
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We do not accept ingredient substitutions, additions, or omissions!
PWD & Senior Citizen Discount
PWDs and senior citizens are entitled to a 20% discount on Harina Studio® products (excluding delivery fees) personally consumed by the cardholder. We practice the following as we do not offer a dine-in service, and are unable to determine the cardholder's consumption, as well as personally verify the identity of the customer:
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The discount will only be applied to the single product in an order, or to the product with the highest price if the order contains more than one item.
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The discount can only be availed if the person ordering is the cardholder. A copy of their valid PWD or senior citizen ID is required, as well as a copy of a valid government-issued ID.
Pickup + Delivery
Our products are best eaten soon after they are made, which means we can only hold your order for 1 day, on the date you chose when placing your order.
Pickup + Delivery Locations
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Pickup at Ayala Alabang Village
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Delivery within Metro Manila, and some areas in Cavite, Laguna, and Rizal
Dispatch Times
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Pickup and delivery dispatch times can be chosen at checkout.
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Pickup orders can be collected between 12 to 5 pm.
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Delivery orders are dispatched between 11 am to 2 pm.
Third-Party Deliveries
It is not guaranteed that your order will be delivered in the same condition it left the Studio. Harina Studio® cannot be held responsible for damages to orders in transit, or in the hands of its customers.
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We are not responsible for late or failed deliveries if:
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An incorrect, incomplete, or outdated delivery address was provided.
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The recipient of the order is unavailable at the time of delivery.
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Parking fees, toll fees, and the like must be settled by the customer.
Delivery Fees
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Delivery fees are paid at checkout – if your order qualifies for split delivery, we will refund any excess delivery fees as store credit or to your original payment method.
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Delivery fees are calculated to cover anticipated courier fees as well as potential tips for our delivery partners. In the event that the actual courier fee is lower than the flat rate paid by the customer, we may use the excess payment to provide gratuity to the courier, ensuring fair compensation and allowing us to quickly assign delivery riders, especially during peak booking hours. Conversely, if actual courier fees are higher, we absorb the additional cost and do not charge the customer extra, while still providing gratuity to ensure orders arrive safely and promptly.
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In-house delivery within Ayala Alabang Village is Php 20, while all other deliveries are based on third-party rates.
Changes to Delivery Details
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Orders cannot be rescheduled for delivery on another date.
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Customers' delivery address can be changed 1 day before delivery date.
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Pickup may be changed into delivery on the same day. Delivery can be changed to pickup only if a booking has not been made.
Incorrect Deliveries
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If the error was made by us, we will replace your order and deliver it free of charge at the earliest possible time. You may do as you wish with the incorrect order.
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If the error was made by the third-party courier (e.g. switched delivery address), we will assist in booking another courier free of charge that will make sure each recipient has their correct order delivered. Upon receipt, please check the label on your bag for your order number and name so that the products remain unopened.
Cancellations
All sales at Harina Studio® are final — we do not accept cancellations, but will cancel orders that are unpaid! In the case of an extenuating circumstance, please reach out to us.
No-Shows
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Unclaimed pickup orders are only available until 5 pm on the day of pickup.
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Unclaimed orders delivered by third-party couriers are immediately forfeited.
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Harina Studio® reserves the right not to refund your order payment and delivery fees.
Refunds + Replacements
Harina Studio® only accepts refund and exchange claims within 24 hours of order receipt. Claims past this window will be decided upon on a case-by-case basis.
Making a Claim
To begin making a claim, email us with the information below. If your order is found not to meet our standards, or a genuine mistake has been made, you may opt to receive a refund or a replacement.
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Full Name
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Order Number
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Date of Delivery
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Description of Claim
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Photos of Claim
Refunds
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Refunds in cash are made to your original payment method.
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Refunds in store credit are given in the form of a coupon code.
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Store credit coupons can only be used for orders with a minimum total equal to the store credit given.
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Coupons are transferable if we are given notice ahead of its use.
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We do not give refunds in excess of an order's total price.
Replacements
We do not accept returns or offer exchanges due to health and safety reasons. We will not accept unauthorized returns and will not give refunds in case one is made.
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Orders will be replaced with the same product at the earliest possible date.
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Order replacements may be picked up or delivered free of charge.
Unacceptable Claims
Claims for the following reasons will not be accepted by Harina Studio®:
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Your order was properly baked or made correctly.
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Your order looks slightly different compared to photos on the site.
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Your order did not meet your personal preferences (e.g. taste).
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Your order was damaged while in transit.
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Your order was not claimed on the date of pickup or delivery.
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Your order contains an ingredient that you are sensitive or allergic to.
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Your order was not stored properly in your home.
Website Use
For more information regarding our website policies at Harina Studio®, please refer to the following pages:
Contact Harina Studio®
If you have any questions about our policies, please contact us by email at info@harinastudio.com.